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  1. All fields are mandatory.
  2. After submitting the form, a 10 character Ref. No. will be generated, user should note this Ref. No. to know the states of their query.
  3. JSBCCL will respond to user's querry within 5 working days.
  4. User can enter to public grievances page, click on "View Your Status" button and enter Ref. No. and Phone no. to see the response against their query.